Shipping Policy
Shipping Policy
Last updated September 2026
We want shipping your order — and returning your sample — to be as simple as possible. Below you’ll find everything you need to know about order processing, shipping, sample returns, and results.
Free Shipping
Shipping is FREE on all test kits, and a prepaid return shipping label is included for sending your sample back to us.
For other products, orders over $100 qualify for free shipping. Shipping rates for orders under $100 are calculated based on your location and selected carrier.
Order Processing
Orders placed before 12 PM CST are typically shipped the same business day. Orders placed after 12 PM CST are processed the following business day.
Orders placed on weekends, national holidays, or during severe weather conditions will be processed on the next available business day.
Once your order ships, you’ll receive an email with your tracking number and carrier information.
Tracking Your Order
Tracking information may take some time to update after your order ships. In some cases, carriers may mark a package as delivered before it actually arrives.
If your tracking shows Delivered but you haven’t received your package, please allow up to 3 business days for delivery before contacting support.
For carrier-specific tracking questions, you can contact: support@mynutricheck.co
Returning Your Sample
Your test kit includes the materials needed to send your sample back for processing.
Please allow up to 14 business days for your returned sample to reach the processing facility using the provided carrier.
If more than 14 business days have passed and your sample has not been received, please contact our customer support team.
When Will I Get My Results?
Once your sample has been received and begins processing, results for most tests are typically available within 72 business hours.
You’ll receive your results digitally once processing is complete.
Please note that processing time begins after your sample has arrived and been received for processing, not when you mail it.
Sample Tracking Delays
Shipping times can occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.
If your returned sample shows as delivered but has not yet been registered as received, please allow up to 3 business days for the status to update.
If your tracking has shown no movement for 5 business days, please contact our support team so we can help.
Shipping Rates
- Test Kits — Free shipping + return label.
- Orders $100+ — Free shipping.
- Orders Under $100 — Rates at checkout.
Need Help?
Have a question about your order, shipping, or returned sample?
Our customer support team is here to help.
Monday – Friday: 9 AM – 5 PM CST