Money Back Guarantee

100-Day Money-Back Guarantee

We want you to feel confident trying our wellness service. That’s why eligible test kits are backed by our 100-Day Money-Back Guarantee.

If you receive your results and feel the service wasn’t right for you, you can submit a guarantee request through our simple application process.

 

How It Works

1. Complete Your Test

Register your kit, submit your sample, and wait for your digital results.

2. Review Your Results

Take some time to explore your report and the wellness insights provided.

3. Not Satisfied?

If you’re not satisfied with your experience, submit a Money-Back Guarantee request within the eligible guarantee period.

4. We’ll Review Your Request

Once your completed application is received, our team will review it and provide an update within 5 business days.

 

Guarantee Eligibility

To qualify for the Money-Back Guarantee:

  • Your product must be eligible for the guarantee.
  • Your test must be properly registered and completed.
  • Your results must have been delivered.
  • Your request must be submitted within the applicable guarantee period.
  • You must submit your request through our official application.
  • The request must comply with our Terms & Conditions and Refund Policy.

Guarantee requests may be declined in cases involving fraud, manipulated samples, policy abuse, failure to meet eligibility requirements, or failure to follow the required process.

 

Before Your Results Are Delivered

Need to cancel your order before completing your test?

Order Not Shipped
Eligible orders may be cancelled for a full refund.

Order Already Shipped
Eligible cancellations may be subject to a processing fee.

Wrong or Damaged Kit
Contact our support team and we’ll help resolve the issue.

Expired Kits
Test kits must be registered and samples returned within the applicable eligibility period. The current policy specifies six months from purchase.

 

How to Apply

If you’ve received your results and would like to request a refund under the Money-Back Guarantee, complete our official application.

 

Apply for the Money-Back Guarantee

Please have your order information and test details ready when submitting your request.

 

Questions?

Our customer support team is here to help with questions about your order, kit, or guarantee.

Monday – Friday: 9 AM – 5 PM CST
Email: support@mynutricheck.co